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The Double-Edged Sword of Robot Anthropomorphism: Cognitive Load, Stress, and Dysfunctional Customer Behavior in Service Interactions
- 제목
- The Double-Edged Sword of Robot Anthropomorphism: Cognitive Load, Stress, and Dysfunctional Customer Behavior in Service Interactions
- 저자
- 공태식
- 발행일
- 2025-06-04
- 학회명
- 19th International Research Symposium on Service Excellence in Management (QUIS19)
- 개최지
- Roma Tre University, Rome, Italy