상황인식 개념을 활용한 중국 소방앱 설계전략에 관한 연구 - 소방앱 사용과정에 따른 사용자 니즈 분석을 중심으로 -

초록

Mobile firefighting apps are receiving a lot of attention for efficient deployment of local firefighting resources and dissemination of various firefighting knowledge information. However, currently, in the case of Chinese fire-fighting apps, the functions/services on the interface required depending on the situation in which the user uses the app are insufficient to meet the user's needs. Accordingly, this study attempted to present a design improvement strategy to improve the user experience of using a fire-fighting app by analyzing the user needs of a Chinese fire-fighting app based on the concept of situation recognition. This study conducted a semi-structured interview and affinity method for 17 Chinese fire app users to organize user needs for the app's function/service, and developed a design prototype of the fire app through the Ahp comparison matrix analysis method to test. The study found that when using a fire app, it can generally improve consumers' satisfaction with fire-fighting app usage by meeting fire-fighting knowledge, purchasing fire-fighting products, booking fire-fighting training, and other functional requirements. The results of this study will be helpful in proposing a strategic design plan considering the function/service of the Chinese fire app interface that can cope with future fires and usage situations.

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