관계기반 비즈니스모델과 거래기반 비즈니스모델의 생산성과 수익성 분석: 코웨이의 PS-Offering 비즈니스모델을 중심으로(1993-2022)

초록

Many companies are converting transaction-based business models to relationship- based business models for sustainable growth and profit stabilization. Consumers also use the company’s goods in the form of pay-per-use, rental, or sharing rather than owning the product. From a company’s point of view, converting a transaction-based business model into a relationship-based business model is a very difficult process that requires a decision-making process at the corporate strategy level. For example, it can be said that a significant part is different from transaction- based business operation management, such as new product/service development and management, pricing policy, employee duties, training and operation. A prerequisite for such a business model transformation is improved corporate performance, which is difficult to grasp with short-term data. Therefore, this study analyzed the relationship between the strengthening of the relationship-based business model and the company’s performance through performance analysis from the start of Coway, the No. 1 PS-Offering rental company in Korea, to the present. This study presents the corporate performance of a relationship-based business model in which products and services are converged in a time-series manner through corpo-rate financial data, and a method for visualizing changes in the PS-Offering business model over time used in the study. that is, the corporate performance portfolio analysis method for the company’s business model was used. The fact that the servitization of the manufacturing industry was analyzed in terms of the company’s long-term performance, and for this purpose, the implication that the work design of employees who have independent duties to respond to customers at the service point is important is suggested.

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