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Exploring the Impact of Service Failures by Robots on Employee Attitudes, Behaviors, and Customer Satisfaction: The Moderating Role of Employee Autonomy
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- Exploring the Impact of Service Failures by Robots on Employee Attitudes, Behaviors, and Customer Satisfaction: The Moderating Role of Employee Autonomy
- 저자
- 공태식
- 발행일
- 2024-06-11
- 학회명
- AIRSI2024 The Metaverse Conference
- 개최지
- University of Zaragoza