고객경험 향상을 위한 하이브리드 기반 스마트워크 UX디자인 연구

초록

Smart work solutions have recently been developed and utilized in many industries as the value of the non-face-to-face work environment has grown. With an emphasis on non-face-to-face work, this research is to look into ways to enhance customer experience by examining UX design elements in a fast developing hybrid-based smart work environment. The paradigm of smart work was studied through theoretical analysis, and UX design elements that might enhance customer experience were derived. The hybrid work platform instances were applied to the derived UX design features (cognitive experience, emotional experience, and relational experience), and a survey was conducted to determine which UX design features people preferred for each type of smart work. As a result, it was easy to verify the distinction between the UX design features selected by service users in accordance with each type of group and individual work’s unique characteristics. The findings of this study are hoped to serve as the foundation for design development to enhance the working environment and personal quality of life, and further research on effective smart work development plans is needed.

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