비유익한 직장 내 사회적 지지가 반생산적 업무 행동에 미치는 영향 : 기본심리욕구의 매개

초록

This study highlights that social support in the workplace does not always lead to positive outcomes. Specifically, it examines the effect of Unhelpful Workplace Social Support (UWSS) on Counterproductive Work Behavior(CWB) and explores the mediating role of Basic Psychological Needs(BPN) in this relationship. A survey was conducted among 322 public sector employees, and mediation analysis was performed using the PROCESS macro for SPSS. The results revealed that the direct effect of UWSS on CWB was statistically significant, and that the relationship between UWSS and CWB was partially mediated by BPN. These findings suggest that UWSS can trigger negative employee behaviors by frustrating their psychological needs. The study sheds light on the overlooked negative side of social support and extends the application of Basic Psychological Needs Theory to the organizational context.

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