우울증 환자를 위한 AI 심리상담 앱 UI 디자인 제안

초록

With the rapid advancement of AI technology, its applications are expanding across various domains, including the field of psychological counseling. In particular, AI-based counseling software offers high accessibility and anonymity, allowing users to seek support regardless of time or location. This effectively complements the limitations of traditional face-to-face counseling and helps reduce psychological barriers. This study proposes a user interface (UI) design for an AI-based psychological counseling application, with individuals experiencing depression set as the primary user group. Based on a literature review and analysis using the USE (Usefulness, Satisfaction, and Ease of Use) framework, the study identified key user pain points and needs. The Double Diamond model was applied to systematically define the problem and derive design solutions. Subsequently, a user journey map and low-fidelity wireframes were created to visualize the core functionality and interaction flow of the proposed UI. To assess the validity and usability of the design, a usability test was conducted with nine participants, including end-users and domain experts. The findings offer a structured UI design strategy grounded in user experience, aiming to support the development of more accessible and effective digital psychological counseling tools for individuals with depression.

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