자동차 부품산업의 중소기업 경영성과에 영향을 미치는비재무적 동인 연구

초록

The purpose of this paper is to make a contribution to the long-term competitiveness of managers, especially those employed in small and medium firms in the automobile parts industry, by analyzing key non-financial drivers that affect business performance, and by examining hierarchical relations between performance measures and their drivers.To achieve the purpose, the paper defines the concept of business process first, and then formulates a hypothesis for the relations between performance measures and their drivers. To test the hypothesis, factor analysis, regression analysis, and path analysis are employed. As a result, statistically significant outcomes are obtained and can be summarized as follows.An employee satisfaction variable directly influences the internal process efficiency, which, in turn, makes a direct impact on the performance of a firm. However, the employee satisfaction variable does not have a direct effect on the performance of a firm. * Professor, College of Economics & Business Administration, Hanyang University.

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