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자료 필터
자료유형
발행연도
2008 ~ 2027
2008 2027
키워드
언어
전체 72건 중 61번부터 70번까지의 결과를 표시합니다.
2016
Article
Effects of task complexity on creative customer behavior
- Gong, Taeshik ;
- Choi, Jin Nam
- 2016-01
- European Journal of Marketing
- EMERALD GROUP PUBLISHING LTD
2015
Conference
Does Good Citizens Create Good Citizens? The Roles of Dual Identification Mechanisms and Contrasting Moderating Effects of Service Climate
- 2015-07-11
Article
Internal Service Recovery’s Influence on Frontline Service Employees’ Satisfaction and Loyalty
- 2015-07
- 아시아마케팅저널
- 한국마케팅학회
2014
Article
Helping Employees Deal With Dysfunctional Customers: The Underlying Employee Perceived Justice Mechanism
- Gong, Taeshik ;
- Yi, Youjae ;
- Choi, Jin Nam
- 2014-02
- Journal of Service Research
- SAGE PUBLICATIONS INC
2013
Article
Customer value co-creation behavior: Scale development and validation
- Yi, Youjae ;
- Gong, Taeshik
- 2013-09
- Journal of Business Research
- ELSEVIER SCIENCE INC
Article
The Impact of Other Customers on Customer Citizenship Behavior
- Yi, Youjae ;
- Gong, Taeshik ;
- Lee, Hyojin
- 2013-04
- Psychology and Marketing
- WILEY
2011
Article
Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention
- Yi, Youjae ;
- Nataraajan, Rajan ;
- Gong, Taeshik
- 2011-01
- Journal of Business Research
- ELSEVIER SCIENCE INC
2009
Article
An integrated model of customer social exchange relationship: the moderating role of customer experience
- Yi, Youjae ;
- Gong, Taeshik
- 2009-10
- Service Industries Journal
- ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
2008
Article
If Employees "Go the Extra Mile," Do Customers Reciprocate with Similar Behavior?
- Yi, Youjae ;
- Gong, Taeshik
- 2008-10
- Psychology and Marketing
- WILEY