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자료 필터
자료유형
발행연도
2008 ~ 2027
2008 2027
키워드
언어
전체 72건 중 1번부터 10번까지의 결과를 표시합니다.
2027
Article
When employees mistreat service robots: Customer moral reactions, behavioral contagion, and service provider evaluation
- Gong, Taeshik ;
- Huang, Yu-Shan
- 2027-01
- Journal of Retailing and Consumer Services
- ELSEVIER SCI LTD
2026
Article
Supervisor incivility and dual cognitive pathways: a conservation of resources perspective on work withdrawal and engagement
- Lee, Kangcheol ;
- Gong, Taeshik
- 2026-07
- Current Psychology
- SPRINGER
Article
Employee AI role-threat appraisal and dysfunctional customer behavior in hotels: a socioemotional pathway through emotional authenticity and fairness
- Gong, Taeshik ;
- Huang, Yu-Shan (Sa
- 2026-07
- Journal of Hospitality Marketing and Management
- ROUTLEDGE JOURNALS
Article
사용자 생성 콘텐츠의 설득효과와 콘텐츠 부적합성 : 소비자 인지상태와 브랜드 신뢰의 순차적 매개효과
- 장장 ;
- 공태식
- 2026-07
- 고객만족경영연구
- 한국고객만족경영학회
Article
브랜드 공동 창작 플랫폼에서 고객 권한 부여 유형이 브랜드 충성도에 미치는 영향: 브랜드 동일시와 심리적 소유권의 이중 매개경로
- 조설함 ;
- 공태식
- 2026-06
- 서비스마케팅저널
- 서비스마케팅학회
Article
Psychological strain in service robot encounters: dual pathways to customer value co-destruction
- Taeshik Gong ;
- Yu-Shan (Sandy) Huang
- 2026-06
- Journal of Services Marketing
- EMERALD GROUP PUBLISHING LTD
Article
When robots fail: Dual pathways of employee appraisals in hospitality
- Gong, Taeshik ;
- Huang, Yu Shan
- 2026-03
- Journal of Retailing and Consumer Services
- ELSEVIER SCI LTD
Article
The dual outcomes of supervisor incivility: Exploring the roles of social sharing
- Gong, Taeshik ;
- Lee, Kangcheol
- 2026-02
- International Journal of Hospitality Management
- ELSEVIER SCI LTD
Article
Witnessing robot mistreatment: A dual-path model of behavioral contagion and empathy in customer observers
- Gong, Taeshik ;
- Huang, Yu-Shan (Sandy)
- 2026-01
- Journal of Retailing and Consumer Services
- ELSEVIER SCI LTD
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