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자료 필터
자료유형
발행연도
2008 ~ 2027
2008 2027
키워드
언어
전체 72건 중 51번부터 60번까지의 결과를 표시합니다.
2018
Conference
Dysfunctional Customer Behavior, Employee stress, and Employee Turnover: The Moderating Effects of Employee Embeddedness and Cultural Value Orientation
- 2018-06-22
Article
The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
- Gong, Taeshik ;
- Yi, Youjae
- 2018-06
- Psychology and Marketing
- WILEY
Article
Customer brand engagement behavior in online brand communities
- 2018-04
- Journal of Services Marketing
- EMERALD GROUP PUBLISHING LTD
2017
Article
Do Employee Citizenship Behaviors Lead to Customer Citizenship Behaviors? The Roles of Dual Identification and Service Climate
- Chan, Kimmy Wa ;
- Gong, Taeshik ;
- Zhang, Ruixue ;
- Zhou, Mingjian
- 2017-08
- Journal of Service Research
- SAGE PUBLICATIONS INC
Article
Emotional intelligence in front-line/back-office employee relationships
- Kearney, Treasa ;
- Walsh, Gianfranco ;
- Barnett, Willy ;
- Gong, Taeshik ;
- Schwabe, Maria ;
- 외 1명
- 2017-04
- Journal of Services Marketing
- EMERALD GROUP PUBLISHING LTD
2016
Article
The role of personalization, engagement, and trust in online communities
- Kang, Minjeong ;
- Shin, Dong-Hee ;
- Gong, Taeshik
- 2016-08
- Information Technology and People
- EMERALD GROUP PUBLISHING LTD
Conference
Doing Good or Looking Good: The Moderating Effect of Customer Impression Management on the Relationship between Customer Citizenship Behavior and Firm Performance
- 2016-06-25
Article
Does customer value creation behavior drive customer well-being?
- Gong, Taeshik ;
- Choi, Jin Nam ;
- Murdy, Samantha
- 2016-02
- Social Behavior and Personality
- SOC PERSONALITY RES INC