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자료 필터
자료유형
발행연도
2008 ~ 2027
2008 2027
키워드
언어
전체 72건 중 21번부터 30번까지의 결과를 표시합니다.
2024
Conference
Exploring the Impact of Service Failures by Robots on Employee Attitudes, Behaviors, and Customer Satisfaction: The Moderating Role of Employee Autonomy
- 2024-06-11
Article
Unraveling the impact of unethical pro-organizational behavior: the roles of manager-employee exchange, customer-employee exchange, and reciprocity beliefs
- 2024-02
- Current Psychology
- SPRINGER
2023
Conference
The impact of service robots on service-oriented organizational citizenship behavior
- 2023-12-04
Article
Translating Transformational Leadership and Organizational Innovativeness Into Creative Customer Behavior: Underlying Processes and Boundary Conditions
- Gong, Taeshik ;
- Nanu, Luana ;
- Le, Linh Ha ;
- Ali, Faizan
- 2023-11
- Cornell Hospitality Quarterly
- SAGE PUBLICATIONS INC
Article
Effects of augmented reality technology characteristics on customer citizenship behavior
- Gong, Taeshik ;
- Park, Jung Kun
- 2023-11
- Journal of Retailing and Consumer Services
- ELSEVIER SCI LTD
Article
Fostering customer-oriented constructive deviance: the influence of moral emotions and moral disengagement
- Al-Atwi, Amer ;
- Gong, Taeshik ;
- Bakir, Ali
- 2023-11
- International Journal of Contemporary Hospitality Management
- EMERALD GROUP PUBLISHING LTD
Article
How customer incivility affects organization citizenship behavior: roles of depersonalization, resilience, and caring climate
- Lee, Kangcheol ;
- Gong, Taeshik
- 2023-10
- Journal of Services Marketing
- EMERALD GROUP PUBLISHING LTD
Article
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
- 2023-10
- Services Marketing Quarterly
- TAYLOR & FRANCIS LTD
Article
Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior: the role of customer moral credits and entitlement
- Gong, Taeshik ;
- Wang, Chen-Ya
- 2023-02
- Journal of Service Theory and Practice
- EMERALD GROUP PUBLISHING LTD