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자료 필터
자료유형
발행연도
2008 ~ 2027
2008 2027
키워드
언어
전체 72건 중 11번부터 20번까지의 결과를 표시합니다.
2025
Article
In-store technologies and their impact
- 2025-12
- Elgar Encyclopedia of Retailing
- Edward Elgar Publishing Ltd.
Article
Unveiling the Nexus: Service robot support and proactive customer service performance in hospitality industry
- 2025-08
- International Journal of Hospitality Management
- ELSEVIER SCI LTD
Conference
The Double-Edged Sword of Robot Anthropomorphism: Cognitive Load, Stress, and Dysfunctional Customer Behavior in Service Interactions
- 2025-06-04
Article
브랜드 충성도를 높이는 데 있어 브랜드 노스탤지아의 역할:브랜드 열정, 브랜드 애정, 자기 브랜드 연결의 매개 효과
- 공태식 ;
- 레티김녹
- 2025-06
- Services Marketing Journal
- 서비스마케팅학회
Article
The Dark Side of Robot Anthropomorphism: Cognitive Load, Stress, and Dysfunctional Customer Behavior
- 2025-05
- Service Industries Journal
- ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
Article
The effect of service robots on employees' customer service performance and service-oriented organizational citizenship behavior
- 2025-03
- Journal of Service Theory and Practice
- EMERALD GROUP PUBLISHING LTD
Article
The Dark Side of Fairness: How Perceived Fairness in Service Robot Implementation Leads to Employee Dysfunctional Behavior
- 2025-03
- Journal of Services Marketing
- EMERALD GROUP PUBLISHING LTD
Article
Bridging the gap: Exploring the nexus of service robot personalization, customer identification, and citizenship behaviors
- 2025-01
- Journal of Retailing and Consumer Services
- ELSEVIER SCI LTD
2024